Front Office Administrative Assistant

Front Office Administrative Assistant II

Modern Insurance Marketing / Senior Choices NW

Location: Wilsonville, OR

Schedule: Monday-Friday, 8:30 AM-5:30 PM

Onsite Position

About Modern Insurance Marketing / Senior Choices NW

Senior Choices NW, a division of Modern Insurance Marketing and an Integrity partner, has been assisting clients with their Medicare and healthcare insurance options for more than 20 years. Headquartered in Wilsonville, Oregon, we are committed to exceptional customer service, integrity, and building lasting relationships with our clients, agents, and community partners. Our personalized approach and local presence have helped create a culture where clients and team members feel like extended family.

Position Summary

The Front Office Administrative Assistant serves as the first point of contact for clients, agents, visitors, and business partners while answering calls, managing front office operations and providing administrative support to the sales team.

The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced environment.

Primary Responsibilities

Front Office & Reception

• Greet clients, visitors, agents, and team members in a friendly, professional manner
• Answer, screen, and assist a high volume of Medicare client calls
• Serve as the primary front-office contact and create a welcoming office environment
• Schedule and coordinate conference rooms, appointments, and meeting logistics
• Open and close the office as needed
• Manage office supplies, equipment, and inventory
• Order, maintain, and organize marketing and sales materials from multiple insurance carriers
• Receive, sort, and distribute mail, packages, deliveries, and correspondence
• Perform light office errands and administrative tasks as needed

Administrative Support

• Provide administrative support to the Agency Director, sales agents, and office staff
• Collect, review, monitor, and process enrollment applications and related documentation
• Conduct data entry, reporting, and record maintenance using Microsoft Office applications and internal CRM systems
• Edit & print marketing materials using Microsoft PowerPoint & Adobe
• Utilize Outlook, Teams, RingCentral, and other business systems for communication
• Assist with scheduling, planning, and execution of sales meetings, training sessions, and community events

Required Qualifications

• 2 - 4 years of receptionist, front office, customer service, or administrative support experience

Experience in Medicare, health insurance, or a regulated industry preferred

• Excellent customer service and communication skills, both verbal and written
• Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Demonstrated attention to detail and accuracy
• Professional demeanor, positive attitude, and patience
• Ability to work independently and adapt to changing business demands
• Reliable transportation
• Ability to lift up to 20 pounds as needed

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• Paid Time Off (PTO)
• Community Service PTO
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance
• Short-Term Disability
• Long-Term Disability

Compensation

The general pay range for this position is $22.00 - $27.00 per hour. Compensation will be determined based on factors including relevant experience, skills, education, certifications, and insurance licensing status.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.