Front Office Administrator

Are you passionate about creating a positive and welcoming environment for guests and visitors? Are you great at handling tasks simultaneously while maintaining a professional and approachable demeanor?

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As a Front Office Administrator, you will be the initial point of contact for SVM’s guests, customers, and vendors, shaping their initial impressions of our organization. The Front Office Administrator will be responsible for fostering a warm and inviting front-desk atmosphere, delivering exceptional customer service, and providing administrative support.

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What You Will Do

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• Greet and welcome visitors in person or by phone in a professional and friendly manner, answering or referring inquiries.
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• Manage incoming phone calls, filtering incoming information with discretion and recording details to inform appropriate person or department.
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• Relay messages to appropriate personnel promptly and accurately with a professional demeanor.
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• Monitor and regulate entry to the premises, providing guidance to visitors for correct locations and ensuring adherence to security protocols.
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• Assists with various administrative tasks, including sorting and distributing mail, handling deliveries, and managing office supplies.
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• Maintains a tidy and safe reception area.
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• Coordinate shipments through OnTrac, FedEx and UPS.
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• Assist with stocking, distributing, and maintaining inventory of office and breakroom supplies.
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• Assist with other administrative duties including but not limited to scanning, filing, printing, sorting, etc.
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Education, Skills & Experience

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• Prior experience in a reception, front desk, customer service or equivalent role highly preferred.
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• High school diploma or general education degree (GED; or equivalent combination of education and experience) required.
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• Demonstrates a high level of discretion and professionalism, particularly when handling sensitive phone calls that may arise in the course of duties a must.
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• Proven proficiency in various office equipment and programs including MS Office Suite (Word, Excel, etc.), Bluebeam or similar pdf applications highly preferred.
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• Ability to effectively communicate both verbally and written a must.
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• Demonstrates the ability to work independently and meet deadlines required.
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• Is willing to submit to a comprehensive background check required.
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Compensation & Company Benefits Include

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This is a full-time, hourly, non-exempt position. Compensation ranges from $21.00 to $28.00 per hour, depending on experience and qualifications. This position includes a paid 30-minute meal period.

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Health: Medical / Dental / Vision / Life & Disability Insurance / FSA

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Well-Being: Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Sick Leave / Interactive Breakroom

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Financial Wellness: 401k w/ Employer Contribution / Employee Referral Bonus / “Positive Pulse”

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Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities

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Physical Requirements

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As a Front Office Administrator in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:

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• This role may involve working at a desk, computer, or standing for prolonged periods of time while greeting customers or handling inquiries.
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• This role may be required to handle physical paperwork, files, office supplies, and using office equipment like a computer, mouse, keyboard, and calculators.
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• While the role is predominantly desk-based, there might be instances where standing or moving around the office is required.
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• This role may be required to handle phone calls, reading documents, and interacting with vendors frequently.
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• This role does not typically involve heavy lifting, however lifting lightweight items such as files, packages, mail, or other office supplies up to 50lbs might be required.
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Who We Are

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At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

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Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

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Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

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At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

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The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.