Change Management, Communication Skills, Customer Support/Service, High School Diploma, Housekeeping/Cleaning, Multitasking, Organizational Skills, Problem Solving Skills, Team Player
Position Overview
Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.
What You’ll Do
- Welcome guests and deliver friendly, high-quality service
- Handle check-ins, check-outs, and reservations with accuracy
- Answer questions, share resort info, and resolve guest concerns
- Manage bookings, changes, and cancellations (in person, phone, email)
- Process payments and maintain accurate guest accounts
- Coordinate with housekeeping and maintenance to ensure guest readiness
- Promote resort amenities, events, and activities
- Keep the front desk area clean and organized
- Follow all policies, safety procedures, and standards
What We’re Looking For
- High school diploma or GED required
- Customer service experience (hospitality a plus)
- Strong communication and problem-solving skills
- Ability to multitask and stay calm under pressure
- Comfortable using computers; PMS experience is a bonus
- Flexible schedule, including weekends and holidays
- Reliable, positive, and team-oriented
Position Details & Perks
Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)
Season runs: March 2026 – November 2026
Perks include:
- Paid sick time
- 401(k) with company match
- Team member travel discounts
- Additional growth opportunities
Sun Outdoors Ocean City is an Equal Opportunity Employer
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
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EOS Hospitality Sun SE Employee LLC