Front Office Agent

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you'll be the first friendly face guests see. In this role, you'll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You'll Do

• Welcome guests and deliver friendly, high-quality service
• Handle check-ins, check-outs, and reservations with accuracy
• Answer questions, share resort info, and resolve guest concerns
• Manage bookings, changes, and cancellations (in person, phone, email)
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and maintenance to ensure guest readiness
• Promote resort amenities, events, and activities
• Keep the front desk area clean and organized
• Follow all policies, safety procedures, and standards

What We're Looking For

• High school diploma or GED required
• Customer service experience (hospitality a plus)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using computers; PMS experience is a bonus
• Flexible schedule, including weekends and holidays
• Reliable, positive, and team-oriented

Position Details & Perks

Full-time, seasonal role at Sun Outdoors Myrtle Beach (Conway, SC)

Perks include:

• Paid sick time
• 401(k) with company match
• Team member travel discounts
• Additional growth opportunities

Sun Outdoors Myrtle Beach is an Equal Opportunity Employer

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace