Position Summary:
The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.
Key Responsibilities:
Greet and welcome guests in a friendly, professional manner
Check guests in and out efficiently using the property management system
Manage room reservations, cancellations, and modifications
Answer phones, emails, and in-person inquiries accurately and courteously
Handle guest concerns and complaints with empathy and professionalism
Process payments, room charges, and authorizations accurately
Communicate with housekeeping and maintenance to ensure room readiness
Maintain a clean, organized, and professional front desk area
Follow hotel policies, procedures, and security standards
Qualifications & Skills:
High school diploma or equivalent required
Previous hotel or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask and remain calm in a fast-paced environment
Basic computer skills; hotel PMS experience a plus
Flexible availability, including evenings, weekends, and holidays
Physical Requirements:
Ability to stand for extended periods
Ability to lift up to 25 lbs as needed
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectservicehr@peregrinehg.com
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free