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Front Office Assistant

Iconma

Irvine, CA

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JOB DETAILS
SALARY
$13.47–$16.91 Per Hour
SKILLS
Administrative Skills, Basic Life Support (BLS), Communication Skills, Computer Skills, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Editing, Establish Priorities, Follow Through, Health Plan, Healthcare, Healthcare Providers, High School Diploma, Insurance, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Multitasking, Nursing, Patient Assessment, Patient Care, Patient Registration, Patient Safety, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Regulatory Requirements, Resource Management, Systems Administration/Management, Team Player
LOCATION
Irvine, CA
POSTED
2 days ago
Our client, a Healthcare company, is looking for a Front Office Assistant for their Irvine, CA location.
 
Responsibilities:
  • Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.
  • Greet, connect, and be an extraordinary host for each patient at arrival and departure/check-out at facility.
  • Follow company policies, procedures, and directives.
  • Interact in a positive and constructive manner.
  • Prioritize and multitask.
  • Ensure Pre-Arrival patient process is complete.
  • Assist new patients with Patient Information Forms.
  • Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
  • Maintain knowledge of insurance requirements including patient financial obligations.
  • Demonstrate proficiency in computer management systems.
  • Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
  • Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
  • Ensure patient areas are safe, clear, and free from hazards.
  • Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
  • Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
  • Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
  • “Other duties as assigned”.
 
Requirements:
  • Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
  • Must excel in communication (written & verbal), customer service and can work independently or as part of a team.
  • Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though.
  • Can problem solve to logical conclusion, demonstrate initiative and is responsible.
  • Delivers promised results, expects and helps others to do the same. Is widely trusted and is seen as direct, truthful and authentic. Chooses the right path even when it may be uncomfortable or difficult. Takes ownership if mistakes are made and works to correct the situation.
  • Doing the right thing even if no one is watching. At all times acts in a moral, ethical way that is compliant with all laws, regulations and policies governing client work as a health care provider.
  • Accepts full responsibility for personal behavior and contributes as a team member to complete tasks, resolve problems, and achieve goals. Follows through on commitments. Take responsibility for their actions
  • Complies with regulatory requirements, applicable laws, and policies and procedures set forth by the organization and individual departments. Maintains all license and certification requirements.
  • Effectively manages time and resources to reduce waste and complete individual, team, unit/department, or organizational-wide work activities.
  • Supports Performance Improvement and LEAN:
  • Proactively seeks improvement opportunities to increase effectiveness and efficiency. Supports and embraces necessary change, demonstrates openness to new ideas, processes and technologies. Works collaboratively to implement new strategies and improve team performance. Consistently implements practices to improve patient safety, customer service and quality care.
  • Pursues both internal and external learning opportunities for self and professional development. Proactively takes responsibility for learning about trends and changes in their given field. Regularly seeks and accepts feedback for development and improvement. Recognizes additional work or duties as an opportunity to grow professionally
  • Focused on providing the highest level and quality of customer service. Exhibits professionalism, respect and dignity at all times. Demonstrates a personal commitment to understanding, meeting and exceeding the needs of fellow employees, patients, physicians, and guests. Delivers proactive, helpful, courteous and knowledgeable service.
  • Practices open and honest communication demonstrating support and empathy. Respectfully asks questions and practices active listening to gain full understanding of diverse perspectives. Maintains the self-esteem and confidence of others. Effectively conveys both written and oral communication to achieve mutual understanding, while appropriately adapting the message, style and tone to accommodate a variety of audiences.
  • Participates as active team member, demonstrating a willingness to engage and accept shared responsibility. Works cooperatively and collaboratively within and across departments to achieve positive results.
  • One (1) year minimum of Customer Service in any field preferred.
  • Prior medical office experience preferred.
  • High School graduate or equivalent required.
  • Medical Terminology Certificate preferred.
  • Current BLS for Healthcare Provider.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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