Front Office Assistant

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a professional and organized Front Office Assistant to support daily office operations, customer engagement, and business development activities. This role is ideal for individuals who enjoy interacting with customers, providing information, maintaining organized records, and contributing to a welcoming and productive workplace.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.

• Answer phone calls and respond to customer inquiries.

• Provide information about products, services, and promotional opportunities.

• Identify customer needs and direct them toward appropriate solutions.

• Support customer engagement and lead generation activities.

• Support sales opportunities generated through customer interactions.

• Prepare promotional materials and office resources.

• Maintain an organized and professional front office environment.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Excellent organizational and time management abilities.

• Friendly, professional, and customer-focused attitude.

• Strong attention to detail.

• Comfortable handling multiple responsibilities.

• Reliable, adaptable, and self-motivated.

• Previous experience in customer service, sales, retail, hospitality, or office administration is a plus but not required.