Administrative Skills, Americans with Disabilities Act (ADA), Billing, Clinical Laboratory, Computer Systems, Data Processing, FMLA (Family and Medical Leave Act of 1993), High School Diploma, Insurance, International Classification of Diseases (ICD), Leadership, Legal, Maintain Compliance, Medical Office, Medical Records, Medical Treatment, Multitasking, Nursing Management, Office Management, Organizational Skills, Orthopedics, Patient Rights, Project/Program Management, Quality Assurance, Regulatory Compliance, Spreadsheets, Telephone Skills, Tuition Reimbursement, Typing, Word Processing
Orlando Health Jewett Orthopedic Institute
West Region
Job Title: Front Office Assistant, Sr.
Full Time: Monday-Friday, 8:00 AM - 5:00 PM.
Department: Orthopedics
Location: 2352 Bruce B Downs Blvd, Wesley Chapel, FL
Job Summary:The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.
Why is Orlando Health your best place to work?
Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
Financial & Retirement – Up to 5% employer match on retirement contributions.
Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities:
Essential Functions
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
- Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
- Performs word processing and spreadsheet data.
- Performs charge entry and cash handling.
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
- Maintains a clean, safe and organized office.
- Act as a Liaison to assist office billing service as requested.
Qualifications:
Education/Training
- High School graduate or equivalent.
- Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
- Knowledge of ICD & CPT.
Experience
- Two (2) years’ experience in a medical office environment.