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Front Office Associate

The Glass Guru

  • Arvada, Colorado
  • 30 days ago
  • $16–$20 Per Hour
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Skills

  • Calendar Managementunmatched
  • Customer Service Evaluationunmatched
  • Customer Support/Serviceunmatched
  • Identify Issuesunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Wordunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Pricingunmatched
  • Problem Solving Skillsunmatched
  • Salesunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Writing Skillsunmatched

Description

This customer service position is offered by a locally owned business that strives to provide excellent customer service and high quality products to our wide range of customers. The ideal candidate will be able to handle a multitude of tasks throughout the day all while being the friendly face of the business.Roles & Responsibilities:As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Compensation: $16.00 - $20.00 per hour

Numbers & Facts

LocationArvada, Colorado
Salary$16–$20 Per Hour

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