Front Office Associate I - Call Center - Harvest Family Health Center

Come join our "Family" and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.

As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview

Front Office Associate I - Call Center at our Harvest Family Health Center location in Elm City, NC interact with patients and visitors in a courteous and professional manner by phone. They also serve the patient and the Center by providing scheduling, reception, registration and exit services.

THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Essential Tasks

• Check patients in and out for appointments, including walk-in patients, and consult with medical staff regarding chief complaints.
• Answer incoming calls, transfer calls appropriately, check messages and return calls as needed.
• Schedule and reschedule patient appointments over the phone and in person.
• Open office at start of business day and close at the end of business day.
• Register new patients and scan all documents into the electronic health record.
• Collect various methods of payment and apply payments to patient balances.

Experience and Education

• High school diploma or GED.
• Minimum two years of experience in a similar environment.
• Bilingual in Spanish is a plus.
• Basic computer skills.
• High level of professionalism and interpersonal communication skills.
• Familiarity with medical terminology is preferred, but not required.

Schedule

Monday, Tuesday, Wednesday, Friday 8 am - 5 pm

Thursday 11 am - 8 pm

8-hour shift

Day shift

Physical Requirements

• Potential sitting or standing for long periods of time, occasional bending, stooping, lifting including of patients, reaching forward and overhead. Proper lifting techniques required.
• May require walking primarily on a level surface for periods throughout the day.
• Frequent computer work required.
• Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.

Benefits

• 401(k) and match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Holidays
• Vision Insurance

Job Type

Full-Time

License/Certification

None

Base Pay Overview

The starting pay for this position is $13.25 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.