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RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working 40 hours per week; shifts are 8:00 - 4:30 PM
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
- Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
- Answer phones and handles calls in an efficient and friendly manner
- Field phone calls appropriately for Center Team Members
- Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
- Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
- Order office supplies as needed
- Maintain supply of patient information sheets
- Push patient imaging via electronic interfaces
- Complete patient appointment confirmation calls and provide preparation instructions to patients
- Fax/scan reports, billing information, and medical release forms as requested
(20%) Scheduling
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
- Enter and submit patient exam orders
- Verify patient exam orders match exam schedules
- Schedule referrals and ensures proper authorizations are obtained
- Schedule walk-in patients
- Process requests for image orders and CDs from both the referring physicians and patients
- Maintain an up-to-date and accurate database of all current and potential referring physicians
(20%) Insurance
- Verify patient's insurance coverage
- Pre-certify all patient exams with the patient's insurance company
- Obtain insurance authorizations
- Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
- Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
(5%) Completes other tasks and projects as assigned