RAYUS now offers DailyPay Work today get paid today RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together.
As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.
Essential Duties and Responsibilities
• Registration Greet and checks-in patients scheduled for imaging services Processes payments and copays as needed • Answer phones and handles calls in an efficient and friendly manner • Field phone calls appropriately for Center Team Members • Act as liaison between imaging technologists and the patients waiting for exams and relays messages regarding scanner status and other Clinic information • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup • Order office supplies as needed • Maintain supply of patient information sheets • Push patient imaging via electronic interfaces • Complete patient appointment confirmation calls and provide preparation instructions to patients • Fax, scan reports, billing information, and medical release forms as requested
Scheduling
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate • Enter and submit patient exam orders • Verify patient exam orders match exam schedules • Schedule referrals and ensures proper authorizations are obtained • Schedule walk-in patients • Process requests for image orders and CDs from both the referring physicians and patients • Maintain an up-to-date and accurate database of all current and potential referring physicians
Insurance
• Verify patients insurance coverage • Pre-certify all patient exams with the patients insurance company • Obtain insurance authorizations • Apply knowledge of insurance carriers, example Medicare, and procedures that require waivers to obtain pre-authorization if needed prior to patient appointments • Facilitate Release of Information ROI requests for patients referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines
Other Tasks and Projects
• Completes other tasks and projects as assigned