Front office clerk

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to our patients. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle patient check-ins and check-outs including posting charges

• Answer calls, and helping our patients or law firms with their needs, including taking messages, providing information and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling patient appointments, maintaining accurate records, keep logs updated

• Ensure that the front desk area is clean and organized at all times

• Provide the patients with their intake forms, make copies, file documents
• Assist our D.C. with sending recommendations to law firms, scheduling imaging appointments and others
• Keep law firms updated about their clients status

• Provide excellent customer service to patients, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned

Qualifications:

• Minimum of 6 months of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a fast paced workload

• Proficiency with computer systems and software

• Fluency in English is required; Spanish skills are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (after 1 year of employment)

• Professional development opportunities

• Positive and supportive work environment