Pay rate will be $18.00 per hourWork schedule will be from 10:00 am to 6:00 pm, Monday through FridayFull-Time position 40 hours per week, includes insurance and time off benefitsAbout Easterseals FloridaEasterseals Florida is a mission-driven organization empowering individuals and families through compassionate, high-quality services. With 52 programs statewide, we create inclusive opportunities that help people of all abilities reach their full potential.Our Dunn Avenue location is a dynamic hub offering early childhood education, pediatric therapy (OT/PT/ST), and ABA services for children and families. We provide early learning programs for children ages 6 weeks to 5 years, Voluntary Prekindergarten (VPK), therapy services that support developmental milestones, and individualized ABA services for children with autism.The Front Desk & Scheduling Specialist plays a key role as the first point of contact for families, delivering friendly customer service and administrative support. This position guides families through check-in and scheduling, manages EHR documentation, and coordinates therapy appointments to ensure smooth, efficient operations.At Easterseals Florida, we are committed to creating opportunities, strengthening communities, and making a meaningful difference every day.What we offer:Ongoing Professional Development opportunities (live + on-demand)Comprehensive Medical, Dental, and Vision PlansGenerous paid time off (Holidays, Vacation, Sick, and Personal Time)Employee Assistance Program for additional supportAccess to several Supplemental Insurance Policies401(k) Retiring Savings PlanEasterseals Cares Wellness ProgramStrong focus on work-life balanceMeaningful work with the chance to make a lasting community impactA Snapshot of What You'll DoWelcome clients and manage front desk check-in, ensuring accurate EHR documentationAnswer and route incoming calls professionallySchedule therapy evaluations and ongoing appointments across OT/PT/ST servicesCoordinate schedule changes, cancellations, and makeup sessionsCommunicate with families, therapists, and staff regarding appointments and updatesMonitor attendance, follow up on no-shows, and reinforce attendance policiesMaintain accurate client records, demographics, and schedules in the EHR systemProcess co-pays, confirm appointments, and notify clinicians of arrivalsAssist with discharge coordination and documentationSupport daily office operations, including opening/closing and maintaining a clean, safe environmentProvide backup administrative and medical records support as neededQualifications:Miniimum of a High School diploma or equivalentCustomer service and scheduling experienceAt least one year of office or administrative experienceOutstanding interpersonal and customer service skillsStrong phone and communication skills (verbal and written)Excellent organizational skills and ability to prioritize tasksAbility to maintain confidentiality and professionalism at all timesDemonstrates flexibility, teamwork, and a collaborative mindsetHigh level of integrity, discretion, and sound judgmentAbility to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history) Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.Easterseals Florida is a Drug Free Workplace (DFWP).Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, hr@fl.easterseals.com, 2010 Crosby Way, Winter Park, FL 32792.Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.
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