Front Office Coordinator - GRMC Surgical Associates

Job Summary

The Support Services Clerk provides administrative and clerical support to ensure smooth operations within the assigned department or unit. This role performs routine tasks such as answering phones, scheduling appointments, managing supplies, and maintaining records. The Support Services Clerk facilitates communication between staff and departments and ensures the accuracy and confidentiality of documentation.

Essential Functions

• Performs clerical and receptionist duties in support of the assigned unit or department.
• Answers telephone calls and directs inquiries to the appropriate personnel; takes and delivers messages as needed.
• Schedules appointments, procedures, and transportation in coordination with clinical or administrative staff.
• Orders, tracks, and maintains office and departmental supplies and equipment.
• Operates office equipment, including copiers, fax machines, and computers, to support daily administrative tasks.
• Delivers documents and internal communications to other departments or staff.
• Maintains filing systems and organizes records in accordance with hospital policies and regulatory standards.
• Collaborates with medical and administrative personnel to support patient and departmental needs.
• Maintains confidentiality of all patient and departmental records in accordance with HIPAA and facility policies.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-1 years of administrative, clerical, or customer service experience required

Knowledge, Skills and Abilities

• Basic knowledge of office procedures and administrative support functions.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Strong organizational and time management skills.
• Ability to communicate effectively, both verbally and in writing.
• Proficient in basic computer applications, including Microsoft Office Suite.
• Ability to maintain confidentiality and professionalism in all interactions.