Front Office Lead
Love leading people, creating exceptional patient experiences, and helping a great team thrive?
Join the incredible team at Palmetto Family Hearing Center! Our wonderful front office lead is transitioning to part-time after welcoming her second child, creating an exciting opportunity for an organized, energetic leader to step into a key role within our growing practice.
At Palmetto Family Hearing Center, we’re a family-owned audiology practice passionate about delivering exceptional patient care. We take pride in our collaborative, positive workplace culture, where every team member is valued and plays an important role in serving our community.
This position is primarily based in our Tega Cay, SC office and also provides oversight and support for a team member at our Waxhaw, NC office.
If you thrive in a fast-paced healthcare environment and enjoy managing people, processes, and daily operations, we’d love to meet you.
What You’ll Do
Lead, support, and develop front office team members
Ensure schedules are optimized and daily operations run efficiently
Verify payments and run operational reports using practice software
Coordinate marketing initiatives and community outreach events
Manage electronic medical records (EMR) and patient databases
Handle patient communications, online inquiries, and office workflows
Collaborate with our billing team member regarding insurance and payments
Maintain office safety standards and HIPAA compliance
Provide front desk and phone support as needed
What We’re Looking For
Previous management or supervisory experience
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Strong computer proficiency
Ability to lead a team while also working independently
Detail-oriented with a commitment to accuracy
Positive attitude with a heart for exceptional patient care
Bonus:Healthcare or medical office experience is preferred.
Benefits
Competitive salary
Generous PTO and paid holidays
Healthcare stipend
401(k) plan with company match
Monthly Team Performance Bonus (based on practice goals)
Supportive, family-oriented work environment
Schedule
Full-Time
Monday–Friday, 7:30AM - 4PM.
In-person, primarily at our Tega Cay, SC (Fort Mill area south of Charlotte)
Apply today if you’re ready to bring your leadership, organization, and customer service skills to a growing practice dedicated to improving lives through better hearing.
| Location | Fort Mill, South Carolina |
| Salary | $25–$30 |
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