Front Office Coordinator

Front Office Coordinator – Overview

• Perform accurate opening and closing duties
• Provide administrative support to managers and owners
• Assist medical providers and estheticians to ensure smooth clinic operations
• Manage appointment scheduling, confirmations, and follow‑up calls
• Handle patient check‑in/check‑out and process payments accurately
• Answer phones and conduct outreach for new patient inquiries
• Maintain organized paper and electronic patient records
• Stay informed on treatments, packages, pricing, promotions, and policies
• Assist with weekly inventory and daily close‑out reports
• Communicate effectively with staff and management, delegating as needed
• Other duties as assigned

• Minimum 2 years of medical spa industry experience
• Strong leadership skills; motivated self‑starter with positive personality
• Excellent interpersonal communication and high‑end customer service experience
• Proven sales background
• High attention to detail with strong math skills
• Proficiency in Microsoft Excel and Word; Mindbody Software experience a plus
• Professional, polished presentation and grooming
• Highly organized, quick problem solver, and effective multitasker
• Exceptional time management skills
• Knowledge of medical aesthetic services and passion for skincare (training provided)
• Familiarity with Alle', Care Credit, and Aspire programs a plus
• Desire to grow, learn, and adapt quickly
• Team‑oriented with a sense of humor and positivity

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