Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0
What We Offer:
A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
Hourly Rate: $18hr - $20hr
Schedule: Monday - Friday (Full Time) 7:30AM - 4:30PM
The Front Office Coordinator serves as the primary point of contact for employees, customers, vendors, and visitors, ensuring a professional and welcoming front desk experience. This role is responsible for managing the front desk, answering and directing incoming calls, greeting and assisting visitors, and handling general inquiries. The position also supports basic administrative tasks such as scheduling, coordinating meeting spaces, managing mail and deliveries, and maintaining an organized and presentable front office environment. The Front Office Coordinator works closely with internal teams to provide general support and ensure smooth day-to-day front office operations.
Responsibilities:
Answer, screen, and direct incoming calls to the appropriate departments.
Manage visitor check-in, including notifying employees of guest arrivals and maintaining visitor logs as needed.
Handle incoming mail and coordinate with Team Member Services for proper distribution; assist with outgoing mail as requested.
Receive and assist with the handling of packages and deliveries, with responsibilities varying based on size, department, and business needs.
Perform basic clerical duties such as data entry, document preparation, and maintaining organized records.
Manage front desk email inquiries and routine correspondence.
Maintain a clean, organized, and presentable front office and reception area at all times.
Communicate and build rapport with current and potential vendors when supporting front office needs.
Ensure visitors follow company check-in procedures and adhere to office policies and safety requirements.
Ensure consistent front desk coverage during business hours and communicate any coverage gaps in advance.
Prepare and maintain meeting spaces, ensuring rooms are clean, organized, and stocked with necessary supplies.
Maintain conference room and meeting space calendars, ensuring accuracy and timely updates, including canceling meetings as needed to ensure proper utilization.
Identify and escalate scheduling conflicts or repeated no-shows to appropriate teams as needed.
Assist with the receiving and proper handling of food and catering orders for meetings and events.
Support basic travel arrangements when routed through the front desk (e.g., directing requests, assisting with coordination as needed).
Ensure restrooms, meeting rooms, and breakrooms are clean, well-maintained, and fully stocked for daily use.
Ensure breakroom appliances (microwaves, refrigerators, ice machines, and water coolers) are clean, functional, and in good working condition.
Report any facilities or maintenance needs to the Business Support team and assist with follow-up as needed.
Provide front desk and logistical support during office and company-wide events.
Assist the Business Support Manager and Business Support Assistant as needed, particularly during event setup, execution, and breakdown.
Maintain professionalism in all interactions and represent the company’s brand positively.
Demonstrate the ability to manage multiple tasks in a fast-paced front office environment.
Exhibit flexibility to support business needs and assist other team members when required.
Demonstrate the ability to work independently with minimal supervision.
Exhibit flexibility to work outside of regular hours, including weekends, based on business needs.
Ability to support multiple company locations as required.
Requirements:
High School Diploma or Equivalent
At least 1yr of Office Administration & Customer Service Experience
Prior Experience w/ Computers & Office Equipment (i.e., Microsoft Office, Printer, & Scanner)
Prior Experience within the Home Improvement or Construction Industry is a Plus
Reliable Transportation for Commuting to Various Company Locations is Required
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to physically move up to 15 pounds
**Must be willing to undergo a criminal background check**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**
Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.
Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.