Front Office Coordinator

About the Role

Express Employment Professionals is seeking a friendly, organized, and customer-focused Front Office Coordinator to serve as the first point of contact for job seekers, associates, clients, and visitors. The Front Office Coordinator plays a vital role in creating a positive office experience while supporting recruiting, administrative, and customer service functions.

This position is ideal for a highly organized professional who enjoys helping people, thrives in a fast-paced environment, and can effectively manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Reception & Customer Service

• Create a positive first impression for all visitors and callers.
• Greet applicants and visitors promptly and professionally.
• Answer incoming phone calls, determine caller needs, and route calls appropriately.
• Provide outstanding customer service to job seekers, associates, clients, and team members.
• Document inquiry calls and applicant information accurately in the company database.

Applicant & Recruiting Support

• Manage applicant flow throughout the office to ensure an efficient and welcoming experience.
• Schedule interviews and orientations with Employment Specialists.
• Administer skills assessments and provide instruction as needed.
• Enter applicant information and maintain accurate records.
• Conduct initial inquiry calls and gather applicant information.
• Make outbound calls to prospective candidates from recruiting lists.
• Assist with recruiting initiatives, hiring events, job fairs, and community outreach activities.
• Send interview reminders and follow-up communications via phone and text.

Administrative Support

• Process and file applications, onboarding documents, and employment records.
• Type correspondence, prepare mailings, and maintain mailing lists.
• Maintain confidentiality of applicant, associate, and client information.
• Collect timecards and assist with payroll-related questions.
• Distribute paychecks to associates when applicable.
• Support office projects and team initiatives as assigned.

Office Operations

• Maintain a clean, organized, and professional office environment.
• Monitor inventory levels and order office supplies and applicant materials as needed.
• Ensure orientation packets and employment forms remain fully stocked.
• Assist in monitoring and responding to applicant and associate text message communications.

Compliance & Professional Development

• Follow all company policies, procedures, and staffing systems.
• Maintain knowledge of staffing services, office procedures, and employment-related documentation.
• Stay informed regarding applicable federal and state employment laws and regulations.
• Participate in ongoing training, coaching, and professional development activities.
• Support office goals and performance objectives through teamwork and accountability.

Qualifications

Required Skills

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage a high volume of phone calls and office traffic.
• Strong typing and data entry skills.
• Ability to accurately enter and manage information in multiple systems.
• Strong attention to detail and follow-through.
• Team-oriented mindset with a positive attitude.
• Ability to work effectively in a fast-paced environment and under pressure.

Preferred Qualifications

• Previous experience in a receptionist, front desk, administrative, customer service, recruiting, or staffing role.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Experience working with databases, CRM systems, or applicant tracking systems.

Education & Experience

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office and other business software applications.

What Makes a Successful Front Office Coordinator?

The ideal candidate:

• Is welcoming, professional, and approachable.
• Demonstrates integrity and professionalism in every interaction.
• Has a passion for helping people find employment opportunities.
• Embraces teamwork and continuous learning.
• Possesses strong problem-solving skills and business awareness.
• Represents the Express Employment Professionals brand in a positive and professional manner.

Why Join Express Employment Professionals?

At Express, we help people find meaningful work and help businesses find quality talent. As a Front Office Coordinator, you'll play a critical role in creating a positive experience for every applicant, associate, and client who walks through our doors or contacts our office.

Join our team and make a difference in the lives of job seekers and local businesses every day!