Front Office Coordinator - Tower at Parkwest

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.

Who we are defines how we care:

• Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
• Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
• Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
• Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.

 This is a nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Essential Job Responsibilities:

1. Looks patients in the eye and welcomes patient with excellent customer service.
2. Checking in and/or checking out patients for physician appointments.
3. Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
4. Entering patient demographic information in the practice management system.
5. Verifies and distributes patient history.
6. Scans/sorts all forms related to front office processes.
7. Manages and coordinates all internal referrals.
8. Scheduling return appointments for patients.
9. Collection of copayments, patient balances and form fees.
10. Distributes requested documents to patients.
11. Completes/balances end of day batch processes.
12. Maintains and communicates patient wait times.

Requirements:

Education: High school diploma.

Experience: Minimum two years medical office experience preferred.