Front Office Customer Service Associate
Location: On-Site
Job Type: Full-Time
Compensation: Competitive, based on experience
Schedule: 5 days/week including one weekend day; weekdays 9:00 AM–5:00 PM, weekends 9:00 AM–3:00 PM (1-hour lunch)
This Front Office Customer Service Associate role is a highly visible, front-line position serving as one of the first points of contact for customers, prospective clients, and the community. The role reports to the Customer Service Supervisor and is central to a smooth, professional customer experience.
Deliver courteous, professional service to current and prospective customers
Support partners, vendors, and community members with clear, timely communication
Respond to customer inquiries promptly across multiple channels
Handle front-office duties including opening procedures, coordinating with affiliated organizations, and assisting with annual services
Review, verify, and process customer applications in line with company policy and regulations
Scan, file, and maintain documentation across digital and physical systems
Provide phone and email support, including drafting correspondence when needed
Process payments (checks, credit cards, and other approved methods) accurately
Prepare, proofread, and distribute reports and business documents
Coordinate with Sales and Accounting to resolve issues efficiently
Maintain accurate, audit-ready customer records
Learn and use internal management software effectively
Take on additional administrative tasks as needed
High school diploma or equivalent
Proven ability to build positive, professional working relationships
Strong commitment to service quality
Excellent interpersonal, verbal, and written communication
Detail-oriented with strong time management; punctual and dependable
Comfortable in a fast-paced, high-volume environment
Proficient in Microsoft Word, Excel, and Outlook
Flexible and adaptable to shifting priorities
100% employer-paid medical and dental for employees and eligible dependents
Defined-benefit pension plan
401(k) with employer match up to 3% regardless of employee contribution
Employer-paid short- and long-term disability coverage
Life insurance
Post-retirement benefits program