Front Office / Dental Assistant - Temporary Position

Affordable Care

Wilkes-Barre, PA

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JOB DETAILS

SKILLS

Administrative Skills, Aftercare, Billing, Calendar Management, Clinical Support, Communication Skills, Customer Support/Service, Dental Ceramics, Dental Insurance, Dentistry, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, High School Diploma, Implants, Infection Control, Insurance, Insurance Claims, Inventory Management, Lift/Move 50 Pounds, Medical Records, Medical Treatment, Microsoft Office, Multitasking, Network Routers, OSHA, Operations Management, Oral Surgery, Patient Assessment, Patient Care, Patient Care Denials, Patient Confidentiality, Patient Education, Presentation/Verbal Skills, Radiography, Record Keeping, Reimbursement, Schedule Development, State Laws and Regulations, Sterilization, Telephone Skills, Time Management, Writing Skills

LOCATION

Wilkes-Barre, PA

POSTED

14 days ago

**JOB PURPOSE:** **The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.** **ESSENTIAL FUNCTIONS:** + Manage phones, scheduling, patient check-in/out, and calendar coordination. + Collect and process payments; handle insurance verification, claims, and financial arrangements. + Maintain patient confidentiality and ensure HIPAA/OSHA compliance. + Educate patients on procedures, treatment options, office policies, and aftercare instructions. + Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines). + Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards. + Maintain accurate patient records, treatment routers, and documentation as directed. + Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties. + Provide excellent patient service to ensure a positive experience and smooth office flow. + Perform additional duties as assigned to support clinical and administrative needs. **EDUCATIONAL REQUIREMENTS:** + High School Diploma + Active DA and X-ray certification **GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:** + Strong verbal and written communication skills. + Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management. + Proficient in Microsoft Office; experience with dental software (Dentrix preferred). + Excellent organization, time management, and multitasking abilities in a high-volume environment. + Minimum one year of experience assisting with dentures and/or implants. + Ability to sit, stand, bend, and lift up to 50 lbs as required. + Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required. **Benefits** We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the **training** needed to provide you with the support you need to do your job well. **Additional benefits include** , group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options. **About Affordable Care** Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than **360** dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. **Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers.** From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ). **Job Details** **Pay Type** Hourly **Job Category** Practice Staff

About the Company

Affordable Care

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