Front Office Host | Overnight (Night Audit) |Full-Time |$22.67/hr.

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Front Office Host | Overnight (Night Audit) |Full-Time |$22.67/hr.

Hyatt Regency

Hyatt Regency Baltimore Inner Harbor

US - MD - Baltimore

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Req ID: BAL003403

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Summary

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.

We are looking for a professional Front Office Overnight Host (Night Audit) to join our team. You'll play a vital role in creating exceptional customer service experiences for our guests while assisting the team in running the operations on the overnight shift.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Wages: $22.67/hour

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days

• Perks & Discounts:

• Free and discounted room nights

• Friends & family rates at Hyatt properties

• Discounts on food and beverage

• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)

• Work-Life Balance: Paid time off, including new child leave

• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan

• Growth Opportunities: Tuition reimbursement and robust training programs

• Everyday Conveniences: Complimentary meals for employees

What You'll Do:

Front Office Overnight Hosts (Night Audit) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.

What You'll Be Doing:

• A Front Desk-Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

The position requires flexibility regarding availability and commitments with weekends and holidays and is full-time with hours up to 40 hours/week.

This position's hourly rate is $22.67/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Qualifications

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Self-starter who can work independently
• Hotel front desk experience preferred
• Willingness to work overnights 11pm-7am, weekends, and holidays as necessary

Why You'll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it's career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you.

Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you'll not only build your career, you will also build a future.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply

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