Front Office II

Beacon Oral Specialists

Park Forest, Illinois

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JOB DETAILS

SKILLS

Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Computer Software, Customer Support/Service, Detail Oriented, Documentation, English Language, Financial Management, Healthcare, Healthcare Administration, Interpersonal Skills, Lift/Move 25 Pounds, Mail Processing, Medical Records, Microsoft Office, Multilingual, Multitasking, Oral Surgery, Order Supplies, Organizational Skills, Patient Assessment, Patient Care, Patient Registration, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Safety/Work Safety, Spanish Language, Standards of Care, Telephone Skills, Time Management, Writing Skills

LOCATION

Park Forest, Illinois

POSTED

5 days ago

Job Title: Front Office II

Job Location: Park Forest Oral & Maxillofacial Surgery

Job Type: Fulltime

Your new career awaits you...

We are an oral surgery office looking for a Front Office II professional with excellent organizational and administrative skills.

Job Description

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Responsibilities:

Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications:

High school diploma or equivalent is required.
Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
Proficiency in computer software applications.
Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion while working with sensitive information.
Excellent documentation, communication, and Microsoft Office skills
Passionate about healthcare excellence.
Bilingual English/Spanish a plus

Schedule:

Monday through Thursday, 7:30 AM - 5:00 PM
Friday, 7:30 AM - 3:00 PM

Benefits:

401(k) Matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
Referral Program

Special Requirements:

Working on-site is essential to the function of this position.
Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

About the Company

Beacon Oral Specialists

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