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Front Office & Intake Support Specialist

Martha’s Vineyard Community Services
      30+ days ago

      Job Description

      Martha's Vineyard Community Services, Inc.
      Job Description
      Position: Front Office & Intake Support Specialist 
      Program: Island Counseling Center
      Classification: Non-Exempt - 24 hours per week
      Compensation: $24.00 - $26.00
      Reports to: Practice Manager 
       
      Job Summary:
       
      The Front Office & Intake Support Specialist serves as the first point of contact for individuals seeking mental health and behavioral
      health services. This role combines front desk responsibilities with intake coordination and outreach support. Key tasks include greeting clients, managing phone and appointment schedules, assisting with intake processes, and ensuring timely connections to services. The ideal candidate is compassionate, organized, and communicates effectively. This position includes afternoon, evening (4–8 PM), and occasional Saturday hours.

      Key Responsibilities
      • Front Desk & Administrative Support
      • Welcome clients and visitors in a warm, professional manner
      • Answer and direct phone calls; respond to general inquiries
      • Schedule, confirm, and adjust appointments as needed
      • Collect and verify client forms and documentation
      • Keep the front desk and waiting area clean and organized
      • Intake Assistance
      • Follow up on new referrals and assist with outreach efforts
      • Ensure all required intake forms are collected and uploaded to client charts
      • Reach out to individuals awaiting engagement in services
      • New Paths Program Support
      • Assist program staff with coordination and communication for the New Paths program
      • Prepare and support clients in completing required documentation
      • Follow up with clients enrolled in the program to support ongoing engagement
      • Help with scheduling, documentation, and administrative tasks related to New Paths
      •  Support & Referral
      • Explain available services and treatment options to clients
      • Maintain accurate records of client interactions and referrals
       
      Qualifications:
      • Previous experience in outreach, case management, or related roles within the behavioral health field.
      • Knowledge of mental health disorders, treatment modalities, and community resources.
      • Strong interpersonal skills with the ability to establish rapport and build trust with diverse populations.
      • Excellent communication skills, both written and verbal.
      • Ability to work independently and as part of a team in a fast-paced environment.
      • Proficient in using computer systems and software for documentation and reporting.
      • Bilingual (Brazilian Portuguese/English) and/or certification as a Recovery Coach an asset


       

      Numbers & Facts

      Location
      Websitehttps://portal.mvcommunityservices.org/job-opportunities/

      Skills

      • Administrative Skillsunmatched
      • Behavioral Healthunmatched
      • Brazilian Portuguese Languageunmatched
      • Case Managementunmatched
      • Coachingunmatched
      • Communication Skillsunmatched
      • Community and Social Servicesunmatched
      • Computer Skillsunmatched
      • Computer Softwareunmatched
      • Computer Systemsunmatched
      • Customer Relationsunmatched
      • Customer Support/Serviceunmatched
      • Documentationunmatched
      • English Languageunmatched
      • Healthcareunmatched
      • Interpersonal Skillsunmatched
      • Medical Treatmentunmatched
      • Multilingualunmatched
      • Organizational Skillsunmatched
      • Presentation/Verbal Skillsunmatched
      • Project/Program Coordinationunmatched
      • Psychiatry and Mental Healthunmatched
      • Record Keepingunmatched
      • Team Playerunmatched
      • Telephone Skillsunmatched
      • Time Managementunmatched
      • Writing Skillsunmatched

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