Front Office Lead - FOH Operations

PEREGRINE NAVARRE MANAGEMENT LLC

Navarre Beach, FL

JOB DETAILS
SALARY
$18 Per Hour
JOB TYPE
Part-time
SKILLS
Communication Skills, Emergency Procedures, Hospitality and Tourism, Housekeeping/Cleaning, Identify Issues, Lift/Move 50 Pounds, Office Management, Physical Demands, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Revenue Growth, Status Reports, Team Player, Time Management, Writing Skills
LOCATION
Navarre Beach, FL
POSTED
1 day ago

The Front Office Lead is responsible for assisting the Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

 

Essential Functions

  • Must adhere to the company’s Service culture – 4 Keys to creating guests for life. 
  • Must participate in all resort required meetings and trainings.
  • Ensure smooth shift operation and report to the Management of any issues that may arise.
  • Comply with Marriott Standards and regulations to encourage safe and efficient resort operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the resort.
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Responsible for issued house bank.
  • Be able to perform all duties of Guest Services Agent.
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting, planning and execution.
  • Assist in training and cross training of new hires and current employees on a regular basis.
  • Abide by all resort policies and safety rules.
  • Perform other duties as requested by management.
Physical Requirements & Working Conditions: 
The minimum physical requirements for this position include but are not limited to:
  • Flexible and long hours sometimes required
  • Must be able to lift and/or carry up to 50 pounds
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
  • Ability to stand and walk for extended periods of time
  • Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer 
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.  
Reasonable Accommodation Statement 
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: 

careers@peregrinehg.com

Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.  Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
 
 

About the Company

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PEREGRINE NAVARRE MANAGEMENT LLC