As the Front Office Lead, you will oversee daily front desk activities, support reservation operations, and serve as a key point of contact for both guests and team members. You'll be responsible for training staff, resolving guest concerns, and ensuring that every interaction reflects the highest level of service. This role requires a proactive leader with strong communication skills and a commitment to excellence in a dynamic hospitality environment.
For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino''s commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here''s what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
High School Diploma or GED required
Minimum of 6 months of hotel and guest service experience
Proficient in Microsoft Office applications
Familiarity with hotel property management systems
Ability to lift up to 50 lbs and stand for extended periods
Willingness to work varied shifts, including weekends and holidays
Comfortable working in diverse environments, including casino floors
Assist with guest check-in/check-out and handle reservation inquiries
Train front office agents on hotel systems, policies, and procedures
Prepare operational reports for management as needed
Resolve guest complaints and disputes professionally and efficiently
Ensure consistent delivery of exceptional guest service
Perform shift duties and support daily front desk operations
Maintain strong working relationships with management and staff
Lead and guide front office employees to achieve performance goals
Assist with guest check-in/check-out and handle reservation inquiries
Train front office agents on hotel systems, policies, and procedures
Prepare operational reports for management as needed
Resolve guest complaints and disputes professionally and efficiently
Ensure consistent delivery of exceptional guest service
Perform shift duties and support daily front desk operations
Maintain strong working relationships with management and staff
Lead and guide front office employees to achieve performance goals