The Front office manager coordinates the daily functions of the hotel front desk, night audit, bell person, hotel concierge and beach services. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodations and customer service to the guests. Additionally, the Front Office Manager trains and manages staff, supervises administrative and clerical duties, and addresses customer complaints and queries.
Primary Responsibilities & Essential Functions
Attend weekly management meetings
Assist front desk with their duties/ help create their daily procedures
Troubleshoot system errors
Answer phones and respond to emails
View and organize reservations
Follow-up on guest complaints or issues
Complete payroll by the designated due date
Create weekly schedules
Ordering, Invoicing, and inventory of the needed supplies
Responsible for covering hourly shift
Defining and implementing front desk objectives and procedures
Training of staff and managing of shift schedules
Tending to guests' complaints and procedures
Administrative duties such as filing and updating records, among others, as needed
Maintaining front desk office supplies and equipment
Ensuring the front desk and reception area is kept clean and organized
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Assist in the development and monitoring of the budget to provide top quality customer service
Compile occupancy reports and financial information for the general manager