Front Office ManagerSouthern Jersey Family Medical Centers Inc. is seeking a talented Front Office Manager to step into our fast-paced facilitySummary The Front Office Manager assists the Practice Manager with the administration of daily operations including but not limited to the supervision of front office personnel and patient services.Hours This is a full-time position that requires the ability to work a flexible schedule. General daytime hours Monday - Friday with rotating Saturdays and at least one evening per week.Position ResponsibilitiesDutiesProvide leadership to assigned staff that reflects the mission vision and philosophy of the organizationOversee daily administrative operations and assist with process improvementsAssist the COO and Practice Manager in planning organizing staffing managing and controlling the front-end operations of the centerPrepare reports requested by the COO and Practice Manager accurately and in a timely mannerReports all matters related to billing insurance updates billing training and collections to the Patient Account ManagerEnsure that billing information is accurately processed and forwarded to the corporate office by the following dayEnsure that the center operates in accordance to all contracts and agreements that have been executed by the CEO managed care companies and any other third party payersEnsure compliance to all center policies & procedures along with all regulatory agency requirements applicable federal and state and local laws including but not limited to HIPPA Medicare Fraud and Abuse Act NJ DOH License Ambulatory regulations DEPE etc.Ensure that patients are registered in a timely manner any fees are collected prior to visit and all patients are checked out properly at the end of each visitEnsure patients visitors and deliveries are received appropriately and proper staff notifiedOversee patient financial data collection and ensure its integrityEstablish expertise in the utilization of electronic health records as a super userMonitor provider schedules to ensure optimal utilization for patient appointmentsEnsure patient visit cycle is completed within 1 one hourEnsure that staffing is monitored and maintained on a daily basisEnsure the proper safeguarding and maintenance of all company recordsKeep the COO and Practice Manager informed of any and all problems actual and potentialPerform HR functions for Front End Staff complete personnel requisitions candidate interviewing counsel and coach staff as appropriate evaluate performance etc.Promote an excellent rapport with personnel in all operational departments of the company patients doctors and the businessmedical community at largeAssist with patient satisfaction activities review patient satisfaction data and comments monthly implement activities to improve the patientfamily experience at practice address any complaints or concerns in a timely mannerAssist Practice Manager with daily huddles and monthly meetings to include agenda preparationPerforms other duties as assigned by authorized personnel or as required to meet the needs of the practice for high quality patient careResponsible for ensuring all office and IT equipment and facility are fully functioning and that any needed repairs are reported and correctedResponsible for ensuring that the front operation meets and exceeds quality expectations and participates in center QA programBachelors degreeAt least2 years of related work experience in a healthcare settingPrevious management experience requiredValid drivers licenseStrong computer skillsBilingual SpanishEnglish a plusExcellent customer services and communication skillsSouthern Jersey Family Medical Centers is an Equal Opportunity Employer. Southern Jersey Family Medical Centers Inc. provides a rewarding and challenging work environment state-of-the-art facilities and a very competitive benefits package which includes a healthy worklife balance generous paid time off floating paid holidays competitive wages Tuition Assistance Program 403b Retirement Plan with company contribution Medical Prescription Dental and Life Insurance.