Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE!

Return to Search

Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE!

Hyatt Regency

Hyatt Regency Miami

US - FL - Miami

Front Office

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Req ID: MIA004334

Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! on LinkedIn Tweet Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! on Facebook Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! via Email

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. Responsibilities include, but are not limited to, assisting with the overall operation of the Front Office and guest services personnel. Furthermore, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Duties include, but are not limited to, the following:

• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Play

PausePlay

% buffered00:00

• 01:58

UnmuteMute

Disable captionsEnable captions

Settings

• CaptionsDisabled
• Qualitydefault
• SpeedNormal

Captions

Quality

Speed

• 0.5×
• 0.75×
• Normal
• 1.25×
• 1.5×
• 1.75×
• 2×

Exit fullscreenEnter fullscreen

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Apply

Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! on LinkedIn Tweet Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! on Facebook Share Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision, 401K, and MANY MORE! via Email

Other Opportunities For You

Assistant Director of Engineering

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village, NV, US

Overnight Supervisor, Rooms Division

Thompson Dallas | Dallas, TX, US

Reservation Host

Hyatt Raipur | Raipur, CT, IN

Full-Time Night Auditor- Hotel San Jose

Hotel San Jose | Austin, TX, US

Housekeeping Supervisor - $18/hr

Wild Dunes Resort | Multiple Locations

Event Rooms Coordinator

Grand Hyatt Barcelona | Barcelona, ES