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Description
The Front Office Manager leads the health center's front office team and owns day-to-day front office operations, working in coordination with the practice's clinical and administrative leadership.
Benefits:
401K & 401K Matching
Medical, Dental, & Vision Insurance
Optional LTD
Employer Paid STD & $25,000 Basic Life Insurance
Paid Time Off
Employee Assistance Program
Schedule: Monday-Friday 7:45 AM - 5 PM
Requirements
Supervisory Responsibilities
Front Office Staff
Essential Duties & Responsibilities:
Operations
- Directs and supervises all front office administrative activities, including patient check-in/check-out, documentation collection, and insurance verification.
- Ensures front office procedures are followed consistently so the clinical team can focus on patient care.
- Assists in the development of processes to ensure efficiency in patient care and communication.
- Collaborates with billing and clinical staff to ensure accurate documentation and timely reimbursement.
- Assists patients with enrolling in various insurance plans.
- Monitors front office key performance indicators (check in wait times, sliding fee audits, chart auditing, etc.) and reports trends to leadership.
- Maintains compliance with HIPAA and other patient privacy and safety regulations.
- Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.
Staff Leadership
- Supervises and creates schedules for all front office staff.
- Leads staff professionalism initiatives to support team growth, effectiveness, and overall success.
- Facilitates regular team meetings and conducts individual one-on-one meetings to provide guidance, support, and performance feedback.
- Participates in in-service education, quality assurance programs, and risk management programs.
Qualifications, Education, Experience
Education
- Bachelor's degree in health-related field, business administration, or related field required.
- In lieu of a bachelor's degree, an associate's degree plus 2 additional years of relevant business or healthcare experience (beyond the physician practice experience required below) will be considered.
Experience
- Minimum of 3 years of experience in a physician practice or healthcare setting.
- At least 1 year of that experience must be in a supervisory or lead role.
Additional Requirements
- Extensive knowledge of insurance and reimbursement processes, including Medicare and Medicaid.
- Experience with electronic medical records (EMR) and practice management software.
- Proficiency with Microsoft Word and Excel.
- Strong organizational skills, with the ability to set priorities and manage competing demands.
Interpersonal Skills
- Demonstrates compassion, respect, and dignity in interactions with patients, families, physicians, colleagues, and volunteers.
- Comfortable and effective working in a multicultural setting.
- Committed to embracing and furthering Christ Health Center's mission and values.
Employment Eligibility
- Must be a United States (U.S.) citizen or legally authorized to work in the U.S.
Attendance Standards
Punctual and dependable for assigned/confirmed shifts
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Physical/Mental Demands
- Work requires ability to lift objects weighing up to 20 pounds
- Work requires the ability to carry objects weighing up to 20 pounds.
- Work requires the ability to sit +/- 90% of the time.
- Work requires the ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
- Work requires proofreading and checking documents for accuracy.
- Work requires the ability to use a keyboard and visualize a computer monitor to enter words or data.
- OSHA personal exposure risk category II (Tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I tasks).
- Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Environmental/Working Conditions
Normal office environment. Full-time position. Position requires some local travel and occasional out-of-town travel through the year to attend various regional and national conferences and training sessions.
Cultural Expectations
- Understands Christ Health Center Mission Statement and Values
- Consistently displays Christ Health Center's Mission on a daily basis
- Treats patients, visitors and co-workers with love and respect
- Begins each day at Christ Health Center by attending morning prayer