Front Office Manager

The Hampton Inn Groton is seeking a hands-on Front Desk Manager/Sales Coordinator with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, sales and quality assurance. 

GENERAL RESPONSIBILITIES: 

• Assist in new associate orientation and onboarding
• Train and support all Front Desk associates and ensure performance in accordance with established hotel brand standards
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, group rooms resumes)
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Arrange and co-ordinate meetings, events and any appointments.
• Create and manage Company and Travel Agent profiles on the property management system.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Adhere to all Company and brand standards
• Compliance with Federal & State Labor laws
• Ongoing review of staff to ensure adherence to established policies and procedures
• Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
• Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
• Oversight of front desk operations
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
• Identify areas of concern and develop strategies to improve performance
• Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Perform administrative duties, including, but not limited to; Profit and Loss Statements, Scheduling and Payroll

Qualifications

• Previous hotel operations leadership experience
• Demonstrated passion and sense of urgency in the achievement of results
• Excellent time management skills, strong leader of people
• Attention to detail and highly organized
• Must be self-motivated and results oriented
• Willingness and ability to train and develop associates
• Creative problem-solving skills
• Familiar with common computer software programs including Microsoft outlook, word and Excel.
• Must be willing to work varied hours including evenings, weekends & holidays
• Hilton PEP experience preferred but not required