Front Office Manager

Key Responsibilities:

• Oversee all Front Desk, guest services, and front office operations.
  
• Lead, coach, and develop the front desk team to deliver personalized, high-touch service.
  
• Manage daily shift operations, room inventory, and guest accounts.
  
• Handle escalated guest concerns and maintain high satisfaction scores.
  
• Collaborate with Housekeeping, Reservations, and other departments for efficient operations.
  
• Monitor performance metrics and implement improvements in service and revenue (upselling, etc.).
  
• Ensure compliance with resort standards and security protocols.
  

Requirements

• 4+ years of front office management experience in a luxury resort or hotel.
  
• Bachelor's Degree in Hospitality/Tourism Management. 
  
• Strong leadership, problem-solving, and guest relations skills.
  
• Proficiency with property management systems (PMS).
  
• Excellent communication and interpersonal abilities.
  
• Flexible schedule with availability for all shifts as needed.
  
• Passion for luxury hospitality in a beachfront setting.
  
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

• $75,000 USD Annual Salary
  
• Insurance plans
  
• 401(k)
  
• Additional benefits from the EOS Guide
  
• Housing
  
• • Onsite housing: $2,600 per month (all utilities included), 2-bedroom unit with 1 bathroom and balcony
    
  • Offsite housing: $1,450 per month for a 1-bedroom apartment (all utilities included)
    
• Arrival flight