<\/div>
Key Responsibilities:<\/span><\/b>
<\/span><\/span><\/span><\/span><\/p>- Oversee all Front Desk, guest services, and front office operations.<\/span>
<\/li> - Lead, coach, and develop the front desk team to deliver personalized, high -touch service.<\/span>
<\/li> - Manage daily shift operations, room inventory, and guest accounts.<\/span>
<\/li> - Handle escalated guest concerns and maintain high satisfaction scores.<\/span>
<\/li> - Collaborate with Housekeeping, Reservations, and other departments for efficient operations.<\/span>
<\/li> - Monitor performance metrics and implement improvements in service and revenue (upselling, etc.).<\/span>
<\/li> - Ensure compliance with resort standards and security protocols.<\/span>
<\/li><\/ul><\/span>
Requirements<\/h3>- 4+ years of front office management experience in a luxury resort or hotel.<\/span>
<\/li> - Bachelor's Degree in Hospitality/Tourism Management. <\/span>
<\/li> - Strong leadership, problem -solving, and guest relations skills.<\/span>
<\/li> - Proficiency with property management systems (PMS).<\/span>
<\/li> - Excellent communication and interpersonal abilities.<\/span>
<\/li> - Flexible schedule with availability for all shifts as needed.<\/span>
<\/li> - Passion for luxury hospitality in a beachfront setting.<\/span>
<\/li> - Due to visa restrictions, at the
moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian
nationals is a legal requirement tied to the specifics of the TN visa, not a
preference of the employer.<\/b><\/span>
<\/span><\/li><\/ul><\/div><\/span>
Benefits<\/h3>- $75,000 USD Annual Salary<\/span>
<\/li> - Insurance plans<\/span><\/span>
<\/span><\/li> - 401(k)<\/span><\/span>
<\/span><\/li> - Additional benefits from the EOS Guide<\/span><\/span>
<\/span><\/li> - Housing<\/span><\/span>
<\/li>- Onsite housing: $2,600 per month (all utilities included), 2 -bedroom unit with 1 bathroom and balcony<\/span>
<\/li> - Offsite housing: $1,450 per month for a 1 -bedroom apartment (all utilities included)<\/span>
<\/li><\/ul> - Arrival flight <\/span><\/span>
<\/li><\/ul>
<\/div><\/span>