Front Office Manager

Title: Front Office Manager

Agency: ACADEMIC AFFAIRS

Location: Norfolk, VA

FLSA: Non-Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:

The Front Office Manager is responsible for ensuring proper collaborative efforts between the front office team, Clinical Operations Manager, and Clinical Director for the Faschini Wallach Center for Restorative Therapies. This position supervises the day-to-day patient care operations of the front desk via patient check ins, registration, appointment scheduling, and medical record functions of the clinic. This responsibility includes managing the workflow and tasks associated within these areas as they relate to the clinical practice. The Front Office Manager is the direct supervisor for the employees staffing the functions above and is the primary point of contact for the office in the absence of the Clinical Operations Manager.

Minimum Qualifications:

• Bachelor's degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills required to balance day sheets, matching the payments collected at the front desk with appointments on the schedule
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.
• Strong customer service and interpersonal skills.
• Ability to lead, supervise, and direct the work of others.

Additional Considerations: