Front Office Medical Assistant

About Us

Millennium Health Services is a compassionate, patient-centered home health and hospice care provider committed to delivering high-quality, personalized services in the comfort of our clients' homes. We strive every day to support individuals and their families through recovery, chronic care management, and end-of-life support with dignity, respect, and professionalism.

At Millennium Health Services, we value teamwork, continuous learning, and a supportive work environment where clinicians and caregivers are empowered to grow and make a difference every day. Join us in our mission to provide exceptional home health and hospice care - because care that feels like family is care that truly heals.

Position Summary

We are seeking a detail-oriented and compassionate Medical Assistant to join our Home Health office team in Montrose. This is a full-time, in-office position focused on providing administrative, clerical, and operational support to patients, clinical staff, and providers.

The Medical Assistant plays an important role in ensuring smooth day-to-day operations by coordinating patient information, scheduling, insurance verification, documentation, communication, and medical supply orders. The ideal candidate is organized, dependable, energetic, and comfortable working in a fast-paced healthcare environment.

Responsibilities

• Perform administrative, clerical, and operational tasks to support the Home Health office.
• Provide excellent customer service to patients, families, providers, and clinical staff.
• Answer incoming calls and appropriately triage and route calls to the appropriate department or clinical staff.
• Update, verify, and maintain accurate patient demographic information.
• Register and maintain patient accounts within the EMR system.
• Schedule new, missed, and follow-up appointments as needed.
• Collect necessary forms, information, and documentation prior to the start of a patient's care.
• Verify insurance eligibility and coverage, including HMO, PPO, Medi-Cal, and Medicare plans.
• Verify that required documentation is complete and available within the patient's chart.
• Follow up on pending documentation, orders, referrals, and assigned tasks.
• Monitor provider messages and daily task lists and ensure appropriate follow-up.
• Communicate with patients, providers, clinical staff, insurance companies, and other healthcare professionals as needed.
• Order and coordinate medical supplies for patients and the clinical team.
• Maintain organized and accurate patient records while protecting patient confidentiality.
• Navigate and update information within the agency's EMR system.
• Follow HIPAA, agency policies, and applicable healthcare regulations.
• Provide general administrative support to the Home Health team.
• Perform other duties as assigned.

Requirements & Qualifications

Valid Medical Assistant (MA) certification required.

• Previous experience working in any healthcare setting. - preferred
• Familiarity with common front-office medical duties, including patient registration, scheduling, data entry, and customer service.
• Experience verifying insurance eligibility and coverage for HMO, PPO, Medi-Cal, and Medicare plans.
• Familiarity with navigating and documenting in an EMR/EHR system.
• Strong communication and organizational skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and follow through on pending tasks.
• Strong attention to detail and accuracy when handling patient information.
• Experience ordering medical supplies preferred.
• Ability to work independently while also functioning effectively as part of a team.
• Outgoing, energetic, professional, and positive attitude.
• Comfortable working in a busy, fast-paced office environment.
• Bilingual English/Spanish preferred.

Location: Montrose, CASchedule: Monday-Friday, 9:00 AM-5:30 PMPosition: Full-Time, In-OfficePay: $21.00-$25.00 per hour

Join Our Team

If you are an experienced Medical Assistant who enjoys helping others, staying organized, and working as part of a collaborative healthcare team, we would love to hear from you.

Join Millennium Health Services and help us provide care that feels like family.