About Us Alliance Health Services is a compassionate, patient-centered home health and hospice care provider committed to delivering high-quality, personalized services in the comfort of our clients' homes. We strive every day to support individuals and their families through recovery, chronic care management, and end-of-life support with dignity, respect, and professionalism. At Alliance, we value teamwork, continuous learning, and a supportive work environment where clinicians and caregivers are empowered to grow and make a difference every day. Join us in our mission to provide exceptional home health and hospice care - because care that feels like family is care that truly heals. Position Summary We are seeking a detail-oriented and compassionate Medical Assistant to join our Home Health office team in Oxnard. This is a full-time, in-office position focused on providing administrative, clerical, and operational support to patients, clinical staff, and providers. The Medical Assistant plays an important role in ensuring smooth day-to-day operations by coordinating patient information, scheduling, insurance verification, documentation, communication, and medical supply orders. The ideal candidate is organized, dependable, energetic, and comfortable working in a fast-paced healthcare environment. Responsibilities - Perform administrative, clerical, and operational tasks to support the Home Health office.
- Provide excellent customer service to patients, families, providers, and clinical staff.
- Answer incoming calls and appropriately triage and route calls to the appropriate department or clinical staff.
- Update, verify, and maintain accurate patient demographic information.
- Register and maintain patient accounts within the EMR system.
- Schedule new, missed, and follow-up appointments as needed.
- Collect necessary forms, information, and documentation prior to the start of a patient's care.
- Verify insurance eligibility and coverage, including HMO, PPO, Medi-Cal, and Medicare plans.
- Verify that required documentation is complete and available within the patient's chart.
- Follow up on pending documentation, orders, referrals, and assigned tasks.
- Monitor provider messages and daily task lists and ensure appropriate follow-up.
- Communicate with patients, providers, clinical staff, insurance companies, and other healthcare professionals as needed.
- Order and coordinate medical supplies for patients and the clinical team.
- Maintain organized and accurate patient records while protecting patient confidentiality.
- Navigate and update information within the agency's EMR system.
- Follow HIPAA, agency policies, and applicable healthcare regulations.
- Provide general administrative support to the Home Health team.
- Perform other duties as assigned.
Requirements & Qualifications - Valid Medical Assistant (MA) certification required.
- Previous experience working in any healthcare setting.
- Familiarity with common front-office medical duties, including patient registration, scheduling, data entry, and customer service.
- Experience verifying insurance eligibility and coverage for HMO, PPO, Medi-Cal, and Medicare plans.
- Familiarity with navigating and documenting in an EMR/EHR system.
- Strong communication and organizational skills.
- Excellent customer service and interpersonal skills.
- Ability to multitask, prioritize responsibilities, and follow through on pending tasks.
- Strong attention to detail and accuracy when handling patient information.
- Experience ordering medical supplies preferred.
- Ability to work independently while also functioning effectively as part of a team.
- Outgoing, energetic, professional, and positive attitude.
- Comfortable working in a busy, fast-paced office environment.
- Bilingual English/Spanish preferred.
Alliacne Health Services
Location: Oxnard, CA
Schedule: Monday-Friday, 9:00 AM-5:30 PM
Position: Full-Time, In-Office
Pay: $21.00-$25.00 per hour Join Our Team If you are an experienced Medical Assistant who enjoys helping others, staying organized, and working as part of a collaborative healthcare team, we would love to hear from you. Join Alliance Health Services and help us provide care that feels like family.
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