Front Office Medical Assistant

Job Title: Front Office Medical Assistant

Job Description

The Front Office Medical Assistant provides welcoming and efficient front desk support in a busy healthcare practice. This role greets and checks in patients, manages appointment scheduling and provider calendars, maintains accurate electronic health records, and supports insurance verification and basic billing inquiries. The position plays a key role in ensuring smooth patient flow and a positive experience for every visitor to the clinic.

Responsibilities

• Greet patients warmly upon arrival, check them in, and verify demographic and contact information for accuracy.
• Collect and update insurance information, ensuring all required details are complete and current.
• Answer incoming phone calls promptly and professionally, addressing questions, routing calls, and taking messages as needed.
• Schedule, reschedule, and confirm patient appointments while managing provider calendars to maximize clinic efficiency.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Verify insurance eligibility and benefits, and process insurance forms in a timely and accurate manner.
• Assist patients with basic billing inquiries and direct more complex questions to appropriate staff.
• Collect copays and other patient payments at check-in or check-out and follow established procedures for handling payments.
• Assist with patient check-out, including scheduling follow-up appointments and providing visit-related instructions as directed.
• Coordinate closely with clinical staff to support patient flow and minimize wait times.
• Provide general administrative support to the front office and clinical team to ensure efficient daily operations.

Essential Skills

• Experience in a medical office or front desk role, with 1 year of prior experience preferred.
• Proficiency in appointment scheduling and managing provider calendars.
• Ability to use electronic health record (EHR) systems to enter, update, and retrieve patient information.
• Knowledge of medical terminology sufficient to support scheduling, documentation, and communication with clinical staff.
• Experience with insurance verification and basic understanding of insurance processes.
• Strong customer service skills with a patient-centered approach.
• Clear and professional verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Attention to detail and accuracy when handling patient records, insurance information, and payments.
• General medical assisting knowledge and comfort working in a healthcare setting.

Additional Skills & Qualifications

• Medical Assisting Diploma preferred.
• Previous experience providing administrative support in a healthcare or medical office environment.
• Familiarity with healthcare workflows, including patient intake, scheduling, and follow-up.
• Ability to work collaboratively with physicians, advanced practice providers, medical assistants, and front office staff.
• Strong organizational skills and the ability to maintain composure under pressure.
• Commitment to providing respectful, compassionate, and professional service to all patients and visitors.

Work Environment

You will work in a collaborative outpatient healthcare setting alongside a small, multidisciplinary team that includes a physician, physician assistants, nurse practitioners, medical assistants, and front office and referral staff. The environment is fast-paced and patient-focused, with frequent interaction by phone and in person. You will use electronic health record (EHR) systems, scheduling software, and standard office equipment throughout the day. The culture emphasizes a family-oriented atmosphere, support for professional growth, and opportunities to advance within the organization. Professional attire appropriate for a clinical front office setting is expected.

Job Type & Location

This is a Contract to Hire position based out of Santa Ynez, CA.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Ynez,CA.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.