The Rooms Controller will work with Mission Control( Front Desk), Sales and Cabins (Housekeeping) to ensure that all reservations are accurate and that the house is set-up approperatly for the day. They will manage various aspects of group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the front desk systems. This position will also assist with guest correspondence, administrative duties such as transient billing, as well as reservation assistance. The Rooms Controller will also be responsible for special projects pertaining to the organization of the property management system and the Mission Control Crew.
Rooms Controller Benefits:
Competitive pay
Medical, Dental, and Vision plans available
Short-Term and Long-Term Disability Benefits
Life Insurance
HSA and FSA Accounts
Flexible Paid Time Off and Sick Time
401K with Matching Contribution
And more!
Rooms Controller Major Duties & Responsibilities:
Liaise with Sales Team in coordinating group bookings
Liaise with the Housekeeping Team to ensure that all reservations are blocked in the best possible way
Make / Change / Cancel reservations.
Process confirmations as needed.
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
Process Rooming Lists accurately and in a timely manner.
Check rooming lists for accuracy.
Preblock all group needs for suites or connecting rooms.
Check Daily arrivals to ensure accurate reservations.
Process prepayments and ensure proper routing of 3rd party reservations
Verify travel agency commission invoices
Review cancellation report and charge as needed
Process and track gift certificates
Maintain positive guest relations at all times.
Able to perform job functions with attention to detail, speed, and accuracy.
Able to prioritize and organize work.
Handle mail / correspondence.
Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
Run various reports in opera for managers
Assist with special projects as needed
Numbers & Facts
Location
Washington, District of Columbia
Skills
Administrative Skillsunmatched
Billingunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Financial Controlunmatched
Flexible Spending Accountsunmatched
Housekeeping/Cleaningunmatched
Life Insuranceunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Property Managementunmatched
Salesunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Vision Planunmatched
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