Overview Marin Community Clinics
Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.
Job Title: Front Office Receptionist
The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist. Qualification Requirements: 2 years minimum Front Office Receptionist work experience is required. Prior experience working in health-care/community health clinics customer service oriented environments is highly desired and preferred. Spanish language skills is required for this position. Salary range - $25.00-$28.00/hr. depending on years of experience, certifications and education. Full Time benefited position.
Responsibilities
Greet, welcome, and assist all clients entering the waiting room, process those who have appointments, and notify in advance each client of expected wait times. While maintaining a professional demeanor, answer inquiries regarding general clinic information. Utilizing customer service skills, answer incoming calls and provide assistance, make appointments, route calls as appropriate, or provide information to the caller, as needed. Call clients to confirm next-day appointments and perform needed cancellations or rescheduling based on client contract. Process walk-in requests for appointments according to established procedures. Provide alternative medical service information for new clients who cannot be seen due to scheduling constraints. Accurately enter and confirm billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures. Verify timeliness of arrival, collect new patient private pay deposits. Clearly document on the superbill. Prepare charts and superbills for appointments for both new and established clients in advance. Willingly assist nurses by acting as a resource for servicing overflow calls to nurses' phone extensions. Accurately take detailed messages and/or provide information to the caller as needed. Route all nurse messages in a timely manner. Handle patient payments and responsible for accurate reconciliation of receipts and charges. Maintain the patient waiting room in a clean and orderly condition during hours of clinic operation. Inform appropriate staff as needed for repairs or maintenance. Schedule and maintain appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge. While demonstrating excellent customer service skills, inform all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures. Maintain control of daily superbill copies and turn them into the supervisor for reconciliation with Master Superbill Control Sheets. Call patients to make follow-up appointments or mail out letters per providers request to follow-up. Transfer calls to internal extensions or pages overhead to locate the recipient of the call, and page for staff as necessary. Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures. Other duties as assigned.
Qualifications
Education and Experience: High School Diploma or Equivalent (GED) required. Associate Degree in Business Administration and/or customer service certifications is highly desired. Bilingual in English and Spanish required. 2 years minimum work experience in a health-care work setting, community health environment preferred. Prior work experience in a front office receptionist role, 1-2 years minimum. Prior experience working in customer service oriented environment highly desired. Experience with Electronic Health Records (EPIC) desired.
Required Skills and Abilities
High level of initiative, attention to detail, and the ability to follow-through on assignments independently to completion. Excellent communication skills and interpersonal skills required. Ability to communicate effectively in English and Spanish in person and over the phone. Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint. Active listening and asking questions as appropriate to determine patients and visitor's needs. Excellent display of professionalism while communicating with patients and visitors. Ability to multitask in fast-paced environment clinic setting. Ability to train other staff members as needed. Ability to work in team environment setting. Ability to complete tasks efficiently and correctly. Ability to provide patients and visitors with high level of customer service. Ability to prioritize assignments as needed, apply organizational skills, and have high attention to detail when performing tasks. Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment. Ability to work evenings or weekend shifts as needed. Excellent reliability and dependability.
Physical Requirements and Working Conditions
Fulfill immunization and fit for duty regulatory requirements. Prolonged periods of sitting at a desk and working on a computer. Use of mouse, keyboard, and headset. Moderate to loud noise and intermittent interruptions. Must be able to lift up to 15 pounds at times.
Benefits
Our benefits program is designed to protect your health, family, and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Marin Community Clinics is an Equal Employment Opportunity Employer.