We are seeking a friendly, organized, and dependable Patient Services Representative to join our growing team. This position serves as an important first point of contact for our patients and plays a key role in creating a welcoming, efficient, and positive patient experience while supporting daily front office operations.
Responsibilities:
Greet, check in, and assist patients in a friendly and professional manner
Answer, screen, and direct incoming phone calls
Verify patient demographic and insurance information
Maintain accurate patient records while protecting patient confidentiality
Collect copays, payments, and other patient balances
Respond to patient questions and provide assistance with general office needs
Assist with scheduling and other patient service functions as needed
Perform general administrative and clerical duties
Work collaboratively with clinical and administrative staff to support efficient patient flow
Qualifications:
Previous receptionist, customer service, or medical office experience preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Basic computer and phone system proficiency
Ability to maintain professionalism in a fast-paced healthcare environment
Strong attention to detail and accuracy
Ability to maintain patient confidentiality
Experience with electronic medical record (EMR) systems is a plus
Numbers & Facts
Location
Vero Beach, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Demographicsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Electronic Medical Recordsunmatched
Health Insuranceunmatched
Healthcareunmatched
Interpersonal Skillsunmatched
Medical Officeunmatched
Medical Recordsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Record Keepingunmatched
Telephone Skillsunmatched
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