Front Office Specialist - Lead Department: Physical Therapy & Rehabilitation Services
Company: Southwoods Health
Location: Multi-site support (Outpatient Locations) Job Overview Southwoods Health is seeking a Lead Front Office Specialist to oversee front office operations across our outpatient Physical Therapy and Rehabilitation locations. This role balances hands-on administrative duties (85%) with operational leadership and staff support (15%). The ideal candidate ensures high-quality patient service, promotes consistent workflows, and fosters team accountability across multiple sites. Essential Duties - Provide leadership: Serve as the primary resource and mentor for Front Office Specialists.
- Bridge communication: Act as the direct liaison between front office staff and service line management.
- Conduct site visits: Travel regularly to outpatient locations to audit front office efficiency and compliance.
- Support operations: Assist staff with scheduling, registration, insurance verification, and procedural questions.
- Report performance: Monitor front office quality metrics and share performance reports with leadership.
- Streamline workflow: Coordinate with authorization, referral, and call center leads to optimize operations.
- Train personnel: Assist with the onboarding, training, and professional development of new hires.
- Deliver direct care: Perform standard front office duties with a focus on exceptional patient and provider service.
Qualifications - Education: Associate or Bachelor’s degree preferred.
- Experience: Minimum of two years in a medical front office environment.
- Specialty background: Previous experience in outpatient rehabilitation or physical therapy preferred.
- Leadership skills: Demonstrated mentorship, team lead, or supervisory experience preferred.
- Technical proficiency: Skilled in Electronic Medical Records (EMR) systems and Microsoft Office.
- Core competencies: Strong time management, clear communication, and sharp attention to detail.
Schedule & Benefits - Type: Full-Time
- Shift: 40 hours per week, Monday-Friday. One late night until 7pm.
At Southwoods, it's not just about the treatment, but how you're treated.
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