Administrative Skills, Auditory, Background Investigation, Custodial Services, Customer Relations, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Medical Office, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Ophthalmology, Order Picking/Packing, Outpatient Care, Patient Assessment, Physical Demands, Reconciliation, Service Delivery, Telephone Skills, Typing, Willing to Travel
SUMMARY
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
LOCATION
Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
- Provide exceptional customer service during every patient encounter (in person or via phone).
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
- Answer phones (both external and internal); assure prompt, courteous service at all times.
- Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
- Double check insurance authorizations to ensure completion and build accurate flow sheets.
- Check out patients and collect correct payments according to procedures.
- Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
- Complete daily reconciliations / close day / countdown cash drawer.
- Comply with all company policies and procedures, including HIPAA.
- General office duties and cleaning to be assigned by the manager.
QUALIFICATIONS
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
- Favorable result on background check as required by state.
- Must be able to provide proof of identity and right to work in the United States.
EDUCATION AND/OR EXPERIENCE
- High school diploma or GED required.
LICENSES AND CREDENTIALS
SYSTEMS AND TECHNOLOGY
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
- This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%).
- Employees must be able to lift, carry, push, and pull items up to 25 lbs.
- Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
- Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time.
- Occasional driving or climbing may also be necessary.
EMPLOYMENT INFORMATION
- If you need assistance with this application, please contact (636) 227-2600.
- Please do not contact the office directly - only resumes submitted through this website will be considered.
EQUAL OPPORTUNITY EMPLOYER
- EyeCare Partners is an equal opportunity/affirmative action employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE
- Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.
- Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.