Front Office Supervisor At The Pearl Hotel

Job Summary

The role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.

Primary Responsibilities & Essential Functions

• Attend weekly management meetings when required
• Assist front desk with their duties and help create or update procedures
• Troubleshoot system errors and resolve technical issues as they arise
• Answer phones and respond to emails in a professional manner
• View, manage, and organize reservations
• Resolve and follow up on guest complaints or issues promptly
• Ordering and inventory management for front desk supplies
• Cover hourly shifts as needed
• Communicate daily shift directions and updates during pre-shift meetings
• Welcome guests, record their information and assign rooms based on their needs
• Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
• Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs
• Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies
• Assist with any other reasonable request
• All other duties as assigned