What you have  

• Previous hospitality supervisory experience 

• Experience in hotel Front Desk positions 

• High school diploma, equivalent, or higher 

• Excellent communication skills, both written and verbal 

• Ability to use technology, e.g., tables, iPads, and computers 

• Top notch phone and customer service skills 

• Prior experience with coaching and training a team 

• Strong sense of ownership in everything that you do 

• Proven experience in guest relations  

What you’ll do  

• Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service 

• Know all functions to showcase the resort and its unique story to each guest 

• Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc. 

• Serve as initial point of escalation in any guest inquiries, issues, or concerns 

• Coordinate with other hotel departments to deliver top level experience for guests 

• Assist in creating and managing department schedules 

• Follow all hotel policies and procedures as outlined in team member handbook 

• Serve as property Manager on Duty in absence of senior leadership 

• Ensure team follows scheduled shifts, and follows break and lunch requirements 

• Other necessary duties as reasonably assigned by manager 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressuresituations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary