Administrative Skills, Coaching, Communication Skills, Computer Skills, Corporate Compliance, Housekeeping/Cleaning, Leadership, Maintain Compliance, Office Management, Onboarding, Operations, Operations Management, People Management, Problem Solving Skills, Team Player, Travel Industry
Front Office Supervisor
Aviator Suites Hotel – Juneau, Alaska
About Us:
Aviator Suites Hotel is a newly remodeled property in Juneau, Alaska. We are building a strong, service-focused team from the ground up and are looking for leaders who enjoy supporting teams and creating great guest experiences.
This is a great opportunity to be part of an opening team and help set the tone for service and operations from day one.
Why Join Our Team:
- Medical, Dental, and Vision coverage
- 401(k) with company match
- Paid time off
- Career growth opportunities
- Employee hotel discounts
- Supportive, team-oriented environment
Position Summary:
The Front Office Supervisor supports the daily operations of the front desk and provides leadership to Front Desk Agents. This role helps ensure a smooth and efficient guest experience, especially during the busy summer tourism season.
Key Responsibilities:
- Supervise front desk operations during assigned shifts
- Support, coach, and guide Front Desk Agents
- Assist with scheduling, training, and onboarding
- Handle guest concerns and escalations professionally
- Ensure check-in, check-out, and reservation processes are completed accurately
- Maintain communication with housekeeping and maintenance teams
- Step in to support the desk during high-volume periods
- Ensure compliance with company and brand standards
Qualifications:
- Previous front desk experience required
- Prior supervisory or leadership experience preferred
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced environment, especially during peak summer months
- Basic computer skills and experience with hotel systems preferred
- Flexible schedule, including evenings, weekends, and holidays
- Positive attitude and team mindset
Opening Team Opportunity:
Be part of the founding team at Aviator Suites Hotel. As a Front Office Supervisor, you will help set expectations, support the team, and play a key role in delivering a consistent guest experience.
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Aviator Suites Hotel Juneau