Front Office Supervisor

Massanutten Resort

Job Summary

The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

• Previous experience in customer service
• General computer skills
• High school diploma or equivalent
• Must be at least 18 years old

Preferred

• Prior supervisory experience
• Prior experience with hotel CRM, PMS, and POS software
• Valid driver’s license and approved DMV record

Job-Type: Full-Time

Typical Schedule

Days:

• • Days vary from week to week
    • Including evenings and weekends

Hours:

• • Varies, including evenings and weekends
    • 30 to 39 hours a week

Compensation:

• Pay: $15.00/Hour

Core Responsibilities

• Direct and support daily Front Desk & Concierge operations
• Monitor staff to ensure effective task completion
• Oversee complaint resolution efforts
• Reconcile daily cash deposits
• Oversee frontline employee performance analysis
• Serve as liaison between management and front-line employees
• Assist in training and development of front-line associates
• Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, October 30. For more information, please contact José Antonio Martínez at 540.289.3143.