Front Office Supervisor, Medicine, Outpatient Center, 8A-5P

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut StLouisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

Manages and supervise the staff at the front desk, scheduling area. Work with all providers regarding scheduling issues and/or conflicts

Essential Functions:

Under the direct supervision of a Practice Manager, this position will provide coordination and administration of front office activities, including:

• Supervises front desk receptionist and scheduling staff (may oversee referral specialist and/or medical assistants, if applicable)
• Works with practice leadership and clinical staff to ensure that clinical schedules are maximized for cost productivity, while maintaining quality service to patients
• Enters physician schedules into EPIC and create templates, as needed
• Liaison with agencies external to the department for scheduling functions, if applicable
• Communicates with third party billing agent when issues with authorization require changes to schedules, if applicable

Other Functions:

• Works with practice manager to facilitate training of new hire and other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all time
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Four years of medical office experience or two-year associates degree and at least 2 years medical office experience (required)
• Three years of supervisory experience (preferred)
• Certified Basic Life Support (preferred)