Front Office Supervisor

POSITIONSUMMARY:

The Front Office Supervisor is responsible for overseeing all guest interactions at the front desk, including registration, departure processing, and communication of hotel services.

This role involves assisting staff with guest issues, ensuring compliance with hotel
procedures, and creating a welcoming atmosphere for guests. The ideal candidate will demonstrate strong ownership, responsibility, and a customer-focused approach.

WHOISTHISPOSITION FOR?

TheFrontOfficeSupervisorroleisbestsuitedforsomeonewho:

·         Isaself-starterandenjoystakinginitiative.

·         Hasexcellentcommunicationandinterpersonal skills,thrivinginguest-facingroles.

·         Workswellinateamenvironmentandiscommittedtoexceedingguest expectations.

·         Hasstrongtimemanagementskillsandcaneffectivelyhandlemultipletasks.

WHYWORKFORUS?

·         Competitivesalarywithopportunitiesforperformance-basedincentives.

·         Vacation/Sick /Bereavement/HolidayPay.

·         Health/Vision/DentalInsurance.

·         Life/STDInsurance.

·         401kProgram.

·         EmployeeDiscounts(BrandHotelsCCompanyHotels).

·         Free,Third-PartyEmployeeAssistanceProgram(personalandprofessional).

·         OpportunitiesforcareergrowthwithinVistaHost’sexpandingportfolio.

DUTIESANDRESPONSIBILITIES

·         Provideexceptionalcustomerservicetoallguests,ensuringacomfortableand accommodatingstaywhileachievingteamandbrandgoals.

·         Performqualityassurance(QA)checksforthefrontofficedepartment.

·         Ensurecompliancewithhotelpolicies,procedures,andrelevantfederal,state,and localordinancesregardingpersonnel,security,cashhandling,guestrelations,and safety.

·         Remainhighlyvisibleandreadilyavailableforguests,takinginitiativetooffer assistance or answer questions.

·         Adheretohotelcreditpoliciesandprocedures,includingcreditcardauthorization, directbilling,cashpayments,andincidentaldeposits.

·         Manageguestcomplaints,documentingrequests,issues,orproblems,and ensuringfollow-uptoachieveguestsatisfaction.

·         Greet,register,upsell,issueroomkeys,andassignroomsefficientlyandwarmlyto guests.

·         Answerinquiriesaboutthehotel,amenities,localdining,attractions,andprovide traveldirections.

·         Accuratelycheckoutguestsandcommunicatedepartureswithhousekeeping.

·         Make,confirm,andcancelreservationsthroughtelephone,computer,andwritten communication.

·         Answerandrouteinternalandexternalphonecallsclearlyandprofessionally.

·         Updatetheshiftlogregularlytomaintainclearcommunicationbetweenshifts.

·         Maintaincleanlinessandorganizationofthelobby,coffeestations,andfrontdesk area.