Comprehensive Medical, Dental, Vision, Benefits Package after 90 days
Health Savings Account
Retirement Plan
Paid Time Off
Paid Company Holidays
Job Summary We are seeking an experienced Front Office Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every patient receives exceptional service. As a supervisor you will be responsible for training new employees, creating staff and clinic coverage schedules. The ideal candidate has a strong background in front office oversight, appointment scheduling, high volume calls, insurance verification, along with strong leadership skills and a positive attitude. As a supervisor you will be required to travel to multiple office locations within the West Valley.
Responsibilities
Front office staff scheduling oversight for multiple office locations
Set a service standard and lead by example, providing exceptional customer service to all patients
Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients
Coordinate with staff to ensure compliance and protocol procedures are being met.
Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility
Interacts with patients and vendors to resolve patient issues and vendor concerns
Assists the practice manager in coordinating employee evaluations and administering corrective actions
Qualifications
Previous supervisory experience in a medical clinic setting is preferred
Knowledge of front office procedures and patient flow
Knowledge of medical insurance plans
Knowledge of HIPAA compliance
Strong communication and interpersonal skills
Excellent customer service skills
Attention to detail
Salary contingent upon experience
Numbers & Facts
Location
Sun City West, AZ
Job Type
Full-time
Skills
Call Volumeunmatched
Communication Skillsunmatched
Corrective Actionunmatched
Customer Support/Serviceunmatched
Demographicsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Medical Treatmentunmatched
Medicineunmatched
Office Managementunmatched
People Managementunmatched
Performance Reviewsunmatched
Problem Solving Skillsunmatched
Retirement Planunmatched
Staff Trainingunmatched
Team Lead/Managerunmatched
Vision Planunmatched
Willing to Travelunmatched
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