Core Responsibilities
Please note that this is not an exhaustive list of everything that the Front Office Supervisor will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
- Help execute training plans for new team members and team members who need follow up training.
- Train team members on how to offer a genuine, informative, and personalized guest experience.
- Using the guest’s name whenever possible and appropriate.
- Help coordinate and execute all guest requests in a timely manner.
- Work closely with other Front Office employees and Housekeeping to ensure that rooms are ready for arrival as well as receive stay over and turn down services daily.
- Communicate with Reservations about last minute bookings, stay rate packages, and other pertinent information.
- Prepare arrival packets and departure billing nightly.
- Process check-ins, review registration card and billing details, share property information and ensure all guest preferences and needs are met.
- Arrange for bell and valet service if requested, provide directions for the guest when appropriate.
- Coordinate with multiple departments to ensure guest expectations, preferences, amenities and stay itineraries are seamlessly executed to achieve a memorable
- experience for each and every guest.
- Ensure a lasting great impression upon the guest’s departure. When possible and appropriate, inquire and acquire feedback on guests’ stay; convey information to appropriate parties for necessary follow up.
- Maintain complete knowledge of property and other information including the following:
- All property facilities/services offered and hours of operation
- All unit types, layout, décor, attributes and locations
- Daily stats, including availability, arrivals, and departures
- Entertainment/special events scheduled on the property and in the area
- Directions to/from the property to/from airports, towns, entertainment, and other major landmarks
- General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests.
- Work together as a team with the Front Office Team to ensure a smooth and seamless operation.
- Ensure all resident/guest needs are met throughout their stay.
- Engage guests in a gracious and professional manner as they come in contact with the guest reception area.
- Assist and ensure effective guest incident resolution. Work closely with fellow Front Office associates and other departments to resolve any challenges; ensure follow through and exceed guest expectations, surprising and delighting guests whenever possible.
- Accurately input guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
- Ensure all billing and financial transactions are accurately and efficiently prepared and executed on behalf of guests before, during, and after their stay.
- Make suggestions for improvements in overall department and property operations with an emphasis on increasing guest satisfaction, revenue, and reducing costs.
- Participate in and support Blue Sky’s efforts towards sustainability and environmental initiatives.
- Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
- Perform other duties as directed, developed or assigned.
Required Qualifications
- A genuine affinity for interacting meaningfully and positively with Lodge teammates.
- Ability to satisfactorily communicate in English with colleagues and management to their understanding.
- Self-confidence and leadership skills
- Minimum two years as a Concierge or Guest Services Associate at a luxury resort
- Excellent service, etiquette, and protocol skills and knowledge.
- Familiarity with Northern Utah (particularly the Park City/Summit County area), its geography, recreation opportunities, restaurants, events, sights, and other places of interest.
- Drive to learn multiple computer programs and continually refine processes..
- Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.
- Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
- Ability to think critically and solve problems as they arise.
OUR PROPERTY
Only 35 minutes from Salt Lake City Airport, The Lodge at Blue Sky, Auberge Collection is a luxurious contemporary mountain retreat located in Park City, Utah’s Wasatch Mountain Range. Set on 4,000 private acres surrounded by dramatic soaring peaks, high alpine fields, lush hillsides and a spring-fed creek, the 46-room resort invites guests to reconnect with the natural environment in understated elegance, with organic architecture that showcases the majesty of the land. Amenities include a collection of immersive outdoor adventures, including hiking, fly fishing, clay shooting, horseback riding and heli-skiing. The Lodge’s restaurant, YUTA, helmed by Executive Chef Guillermo Tellez, serves cuisine created with ingredients sourced from an onsite organic farm. Deeply restorative treatments at The Edge complement Blue Sky’s active outdoor adventures. Experiential opportunities exclusive to Blue Sky include learning about the artisanal whiskey-making at the on-site High West Whiskey distillery, hands-on horsemanship at the 30,000-square-foot indoor equestrian center and up-close animal encounters at Saving Gracie horse rescue sanctuary.
For more information: auberge.com/bluesky
Follow The Lodge at Blue Sky on Facebook and Instagram @BlueSkyAuberge
JOIN OUR FAMILY
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge